Evaluation of pay and works rights helpline calls handled by the Acas Helpline
What the buyer wrote
The overall objective of this research is to evaluate the integration of the Pay and Works Rights Helpline (PWRH) with the Acas Helpline and whether the service offering is meeting the needs PWR topic calls. To do this, we would like to evaluate the caller experience, call outcomes and to collect profiling details about those accessing the Acas Helpline with a PWR topic enquiry. Market Research Framework RM1086 Lot 2 – Specialism – Quantitative.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Evaluation of pay and works rights helpline calls handled by the Acas Helpline
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 30 Nov 2015
- Work ends
- 31 May 2016
- Kind of work
- Research, evaluation and insight
Who the buyer named
Rebecca Fish was the named contact on this notice.