FHICT021 supply/implement Unified Communcations & Contact Centre
What the buyer wrote
Futures Housing Group currently utilises Cisco Unified Communications Manager (CCUM) with IPFX. To enable strategic objectives relating to customer 'channel shift' and improved organisational communications a Unified Communications system with multi channel Contact Centre is required. The supplier must also provide services to take over supporting the organisations existing Cisco based LAN/WAN infrastructure (currently provided by the existing CCUM/IPFX incumbent). Organisational communication improvement via telephone, email, instant messaging, video and desktop sharing/collaboration is required, with customers benefitting from multiple communication channel options including telephone, em…
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Awarded to
Details
- What the buyer calls it
- FHICT021 supply/implement Unified Communcations & Contact Centre
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Aug 2015
- Work ends
- 31 Aug 2018
Who the buyer named
Procurement Team was the named contact on this notice.