Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement
Liverpool City Councilservices
What the buyer wrote
Contract to replace the current contact centre infrastructure including: ? Web (Knowledge Management System & Co Browsing). ? Speech Analytics. ? Speech Dial. ? IVR. ? Replacement of all current Call Pilot functionality ? Work Force Management (Support and maintenance).
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 31 May 2016
- Work ends
- 31 May 2019
Who the buyer named
Mr Neil Gaskell was the named contact on this notice.