FWoW Connections - Integration of the Customer Portal
What the buyer wrote
T-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. The contract was varied in 2020 to include this additional work. TPoint have built the majority of…
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Details
- What the buyer calls it
- FWoW Connections - Integration of the Customer Portal
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in Yorkshire and The Humber
- Kind of work
- Technology and digital
Who the buyer named
Maija Narimanidze was the named contact on this notice.