GB-Leeds: Yorkshire Housing - ITIL Service Management Software Solution
Yorkshire Housing Limitedservices
What the buyer wrote
The objectives of the procurement are to identify an ITIL Service Management Software Solution that will: - Support the delivery of the ITIL framework within the business. - Provide a tool that will help support IT deliver on its Fit for the Future strategic commitments currently being formulated. - Provide the opportunity to report business specific information to different business areas. - Assist in the identification and analysis of the call types. - Provide the data to proactively target, and lower, the number of calls providing improved efficiency to the operation of the wider business. - The solution should also provide the mechanism to support a ‘small change process’. -…
Details
- What the buyer calls it
- GB-Leeds: Yorkshire Housing - ITIL Service Management Software Solution
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 5 Jan 2016
- Work ends
- 30 Jun 2016
- Kind of work
- Software development
Who the buyer named
Lorna Baker was the named contact on this notice.