GB-London: Vulnerability in the Funerals Market

part of the CMA's evidence-gathering process, we may now wish to commission an evidence As review (probably a Rapid Evidence Assessment) to provide a structured and objective synthesis of literature relating to the impact (if any) of grief/bereavement on the decision-making and purchasing behaviours of funeral consumers (those arranging an 'at need' funeral ). A key question for the CMA is whether funeral consumers can be said to be inherently vulnerable, that is, that the cognitive/psychological impact of bereavement, and/or the need to make decisions under several different pressures (i.e. the peculiar circumstances of arranging a funeral) is such that it creates a vulnerability for many f…

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