What the buyer wrote
NOTE: This notice was updated on 20 November 2017 for the following reason: This opportunity has been concluded and will be re-advertised on 20th November 2017The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology…
Details
- What the buyer calls it
- GB-Lowestoft: Cefas RFQ for the provision of service desk software
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 22 Nov 2017
- Work ends
- 31 Oct 2020
- Kind of work
- Software development, IT support and managed services
Who the buyer named
Emma Roberts was the named contact on this notice.