What the buyer wrote
The provision of a Two-Way SMS solution. The High Level Business Requirements are detailed below: ♣To provide customers with a new and more convenient way of contacting SARH. ♣To provide SARH with a more convenient way of contacting Customers. ♣To potentially deliver efficiencies for call handling in all departments across the organisation. ♣To encourage more use of online services. ♣To further improve the SARH customer service / growth offer. ♣Enhance the reputation of SARH for innovation and help underpin future partnerships. Background on requirements for SMS / Expected Business Benefits ♣More communication choices for customers ♣Better Customer satisfaction ♣A more c…
Details
- What the buyer calls it
- GB-Stafford: SARH Two Way SMS Procurement
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 2 Oct 2016
- Work ends
- 5 Oct 2020
Who the buyer named
Kevin Lawton was the named contact on this notice.