GB-Watford: Customer Experience Improvement Support

Tenders are invited for consultancy support to assist with a programme of service improvement and best practice review of the delivery of Revenues and Benefits and Housing services to customers with a focus on the overall customer experience. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender. Bids for this opportunity must be submitted, including a completed on line questionnaire, via …

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