Halton Housing Information Technology Service Management Tool2 - AWARD
What the buyer wrote
Halton Housing sought bids for the procurement of a new Information Technology Service Management (ITSM) tool. Currently, HH utilise a custom built ITSM Service Desk which was developed in-house, using Microsoft Power Apps. Although the current tool has been fit for purpose when managing incidents, there are limitations around continually improving the tool. In order to facilitate the use of more Information Technology Infrastructure Library (ITIL) practices (including change and problem management), developing the current tool would require more in-house resource than is available. As such, HH looked to replace the current tool with a system supplied by a t…
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Awarded to
Details
- What the buyer calls it
- Halton Housing Information Technology Service Management Tool2 - AWARD
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 12 Oct 2020
- Work ends
- 11 Oct 2023
- Kind of work
- Software development, IT support and managed services
Who the buyer named
The buyer published a contact address on this notice.