HBC - Customer Relationship Management System

Hertsmere Borough Council is looking to replace its current Customer Relationship Management System (CRM). The objectives of this project are: o Provides customers with a single user account to access a range of council services o Can manage and track all customer enquiries, service requests and end to end transactions, regardless of if the customer is transacting through a customer account. o Will provide Street Scene Services with a module/ system as they currently use the existing CRM system. To create and manage cases for resolution by Street Scene Services for service requests like missed bins, fly tipping and bulky waste collections as they do not have their own wa…

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