HBC - Unified Communication Telephony System

Hertsmere Borough Council currently uses a Unify (Siemens) iSDX which has been declared End of Life (EOL) in its current state. The need to carry out significant upgrades to bring it back under full support SLAs and in line with PSN requirements has prompted the Council to compare market prices and functionality through a tender process. The council would also like to take the opportunity to prepare itself for improvements in communications by taking advantage of new technologies where possible, to improve facilities for:  Shared services  Enhanced customer services through a multi channel contact centre  Flexible or agile working  Disaster Recovery and Business Continuity  Use …

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