What the buyer wrote
The University is currently using BMC Service Desk Express Version 10.1. (SDE) The system currently supports its asset & configuration management, incident/service request management, change management & knowledge management processes, in addition to a significant number of bespoke, related processes such as disposal of obsolete or redundant equipment, management of spare parts stock and the granting of access to key business systems. The software has been upgraded through several versions since the original implementation of Support Magic in 1998, and has been customised and configured heavily to exploit a wide range of its functionality. In particular, the extremely flexible nature …
Details
- What the buyer calls it
- Help Desk System
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 2 Nov 2015
- Work ends
- 31 Oct 2019
Who the buyer named
William Duckworth was the named contact on this notice.