High Intensity Users Service - NHS Sandwell & West Birmingham CCG

The High Intensity User service is designed to target individuals who are at greatest risk of 999 calls, A&E attendance and non-elective admissions with the aim of empowering patients to self-manage and decrease their dependency on unscheduled care services. The Service(s) will be required to meet the following needs: • Identify those at greatest risk of 999 calls, A&E attendance and non-elective admissions. • Proactively manage a rolling cohort of high intensity users using a truly personalised approach. • Act as a conduit to negotiate and de-escalate issues before a crisis occurs; a situation which has historically led to a destabilisation of their condition and resulting in a 999 ca…

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