What the buyer wrote
A major programme of improvement is required to deliver a consistent and efficient service that meets customers' needs. The ensuing transformation is likely to involve organisational restructuring, work-flow re-design, technology, people and process improvements. HMLR is aware that channel shift will play an important part in its mid- to long-term contact strategy, but the scope of this piece of work is primarily about the 'what?' and 'how?' of improving call handling performance. HMLR is therefore commissioning a piece of consultancy to identify and quantify the real and tangible opportunities in this area. The consultancy work will require time to be spent at the two Customer Serv…
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Awarded to
Details
- What the buyer calls it
- HM Land Registry Contact Centre Consultancy
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 29 May 2017
- Work ends
- 14 Jul 2017
- Kind of work
- Technology and digital, Management consultancy
Who the buyer named
Claire Hughes was the named contact on this notice.