What the buyer wrote
The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's performance against a number of key customer experience measures and allow us to track changes in them over time. Additional information: This is an amendment to the existing HM Revenue & Customs Customer Survey 2015-18 contract, ref 1415CTS07, to include an additional Address Based Online Survey trial taking the total cost of the contract from £1.2 to £1.3 million.
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Awarded to
Details
- What the buyer calls it
- HMRC Customer Experience Survey 2015-18
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Work starts
- 30 Mar 2015
- Work ends
- 31 Mar 2015
- Kind of work
- Research, evaluation and insight
Who the buyer named
Michelle Walker was the named contact on this notice.