HMRC Customer Relationship Management
What the buyer wrote
As part of the Authority's Enterprise Customer Relationship Management Programme, it is seeking a supplier to provide Software as a Service Customer Relationship Management. There will likely be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities. The requirement for this procurement covers the following capabilities: • Marketing & Campaign Management • Customer Management • Case Management • Interaction, Channel and Messaging Management • AI • Insights • Reporting & Intelligence • Customer Experience (Customer Portal and App) • Identity, Verification & Authentication • Secure Digital Exchange Communications (SDEC) • …
Details
- What the buyer calls it
- HMRC Customer Relationship Management
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Kind of work
- Software development
Who the buyer named
e.procurement@hmrc.gsi.gov.uk was the named contact on this notice. Questions closed on 31 Jul 2025, 12:00 BST.