HMRC Inbound Mail and Records Scanning

HMRC wishes to digitise as much incoming paper-based mail as possible and consolidate its scanning requirements under one outsourced service contract. Digitising incoming paper is part of HMRC's Digital Strategy. The service eliminates a significant percentage of the department's manual handling of paper, reducing the need for resource and storage. Currently HMRC has a service in place that scans structured and unstructured mail for downstream processing by a user or robot or automatic transactional processing. HMRC also has a separate service in place for the provision of evidential scanning to support its litigation work.