What the buyer wrote
Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel.
Details
- What the buyer calls it
- Home Group - Customer Insight Framework (2017)
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Mar 2018
- Work ends
- 1 Apr 2020
Who the buyer named
Owen Coulson was the named contact on this notice.