How can we create the most local and best possible user experience for people engaging with the Citizens Advice Scotland network?
What the buyer wrote
As its name suggests, members of Citizens Advice Scotland provide advice to people across Scotland, across a wide range of topics and communities . Much of this help has been traditionally face to face, but the organisation has been developing online services for some years. However the pandemic has accelerated our digital transformation, and we want to build the best services we possibly can whilst ensuring advice is delivered as locally as possible Building on our experience of launching the national Scottish Citizen Advice Helpline (SCAH) service, which went live on 14 April 2020, we want to enable everyone wishing to use our services, irrespective of the way they contact us [phone, chat …
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- How can we create the most local and best possible user experience for people engaging with the Citizens Advice Scotland network?
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Where
- in Scotland
- Kind of work
- Website design and development, Management consultancy
Who the buyer named
Leigh Syme was the named contact on this notice.