How efficient are retail services in the water sector compared to other sectors?
What the buyer wrote
Objectives The objective of this work is to inform our PR19 approach to assess the current efficiency of residential retail services- in England and Wales in the water sector through comparison with other sectors, in advance of the 2019 price review. The work will focus on the assessment of bad debt, debt management and customer service costs (bill handling and call centre costs) of water companies. Data on bad debt, doubtful debt, revenue recovery and revenue written off is available at Ofwat database. We expect the contractor to produce a report and provide recommendations that are practical to implement in PR19. Scope and Key Tasks The project consists of two work packages: Work p…
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Awarded to
Details
- What the buyer calls it
- How efficient are retail services in the water sector compared to other sectors?
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 3 Jul 2017
- Work ends
- 15 Oct 2017
- Kind of work
- Management consultancy
Who the buyer named
The buyer published a contact address on this notice.