What the buyer wrote
Delivery of: • Service Desk and Desk Side Support services, including support for Customer Information Screens, Audio/Visual equipment and Meeting Rooms. • continuity of service for TfL; • the technical resources for its services that TfL needs as and when required • service performance to agreed service levels; • improvements to existing services in line with business requirements and TfL's strategic direction; and • recommendations/guidance on leveraging new technology and/or ways of working to further optimise TfL's Core Support Services. • Platform to enable the objectives outlined in section 2.5 to be achieved. Drivers for Change Adoption of: • a CSS Contract model that, wh…
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Awarded to
Details
- What the buyer calls it
- ICT12804 - Core Support Services
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Work starts
- 25 Jan 2020
- Work ends
- 31 Mar 2024
- Kind of work
- IT support and managed services
Who the buyer named
The buyer published a contact address on this notice.