Identify innovative techniques to improve capability and make a step change in how incidents are managed
What the buyer wrote
Highways England's Incident Management Requirements Team is part of the Customer and Operations Requirements Group and is responsible for developing, setting and embedding national standards and requirements in the area of incident management. The proposed project aims to provide Highways England with specialist technical research and development resource in human factors, customer insight and operational incident management policy requirements and practice to explore and develop processes, tools and recommendations. This aim is to identify innovative techniques to enhance and improve current capability and make a step change in how incidents are managed on the strategic roads network and k…
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Awarded to
Details
- What the buyer calls it
- Identify innovative techniques to improve capability and make a step change in how incidents are managed
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 6 Aug 2018
- Work ends
- 31 May 2021
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.