What the buyer wrote
The purpose of this Invitation to Tender (ITT) is for TNA to select and appoint a single supplier to provide independent review services for a period of three years. The purpose of the independent complaints review service is to provide an impartial and effective complaints review and resolution service for people and organisations dissatisfied with the response received to their concerns. The role of the independent complaints service is to settle complaints about poor or inappropriate service, either by conciliation or adjudication. The service will be provide a wholly independent final stage of complaint review, provided by a professional complaint handling service, which underp…
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Awarded to
Details
- What the buyer calls it
- Independent Complaints Service
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Mar 2018
- Work ends
- 31 Mar 2021
- Kind of work
- Professional services, Youth and community services
Who the buyer named
The buyer published a contact address on this notice.