Independent Health Complaints Advocacy Service Framework
What the buyer wrote
The Service will support patients, service users, residents, their family, carer or representative ("Clients"), with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012,including that which falls under the remit of the Health Service Ombudsman, such as complaints about poor treatment or service provided through health services in England. The Service will also support Client's complaints when they concern health and social care services (and not one service in particular). The Service will support the Client through the appropriate complaints process(es).This may result in the Service supporting a Client through to the Local Gover…
Details
- What the buyer calls it
- Independent Health Complaints Advocacy Service Framework
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Mar 2017
- Work ends
- 31 Mar 2021
Who the buyer named
Paul Cowell was the named contact on this notice.