independent review of GMC customer complaints handling
What the buyer wrote
The GMC is inviting quotes for an independent customer complaints review service. The independent review service would have the responsibility of reviewing the effectiveness of our complaints handling via an annual audit and report. We would require the person / organisation appointed to undertake a representative sample of complaints (to be agreed with us), review them against our policy and framework and then report back via a annual report on complaints handling to the Council of the GMC. In this initial stage review we will also be asking the provider to consider whether the GMC should offer the escalation and review of individual complaints that have not been satisfactorily answered by…
Details
- What the buyer calls it
- independent review of GMC customer complaints handling
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 May 2016
- Work ends
- 1 May 2019
- Kind of work
- Accountancy, audit and financial advice
Who the buyer named
Gordon Duffus was the named contact on this notice.