Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery
What the buyer wrote
A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC. The service includes a diverse range of tasks, with the requirement of both a regional presence and a central contact centre & processing centre. The review is expected to provide expertise on an operating model that can be benchmarked with similar organisations, a focus on future proofing in line with the strategy of the organisation, whilst driving value for money and efficiencies. Additional information: This is a competition run by the Care Quality Commission and suppliers should be aware that OGC Model…
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Awarded to
Details
- What the buyer calls it
- Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 19 Jul 2015
- Work ends
- 30 Oct 2015
Who the buyer named
The buyer published a contact address on this notice.