Information technology research and advisory services
What the buyer wrote
1) Establish and implement a robust but flexible target operating model for ICT services in a shared service environment. This includes help with job descriptions together with roles and responsibilities. 2) Advise on ICT contract and vendor management including the negotiation of very complex licensing models with key suppliers - This provides unbiased view on our contracts provided by our high value platinum suppliers. 3) ICT operational service transformation & customer satisfaction measuring. 4) Service Desk Standardisation/Transformation programme & service improvement and support models guidance and resources. 5) Portfolio Management and delivery methodologies
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Information technology research and advisory services
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 10 Sep 2020
- Work ends
- 10 Sep 2023
- Kind of work
- IT support and managed services, Management consultancy
Who the buyer named
Susan Shaw was the named contact on this notice.