Information Technology Service Management (ITSM) Tool
What the buyer wrote
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.
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Awarded to
Details
- What the buyer calls it
- Information Technology Service Management (ITSM) Tool
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Where
- in Wales
- Kind of work
- Data, analytics and AI
Who the buyer named
The buyer published a contact address on this notice.