What the buyer wrote
Assignment under the Market Research Framework MR130001. HMRC is committed to improving the service it offers to customers, and has recently adopted a new customer service approach for customers who have been in debt to HMRC. This research, with customers who have experienced the new approach, will provide evidence on customers' views and experiences of the new approach and will help us to identify any areas for improvement.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Insolvency Project
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 13 Sep 2017
- Work ends
- 20 Dec 2017
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.