What the buyer wrote
Role Description • Customer Service focussed • Service Desk Analyst tasks • Answer the service desk phone - log all incidents and service requests in Service Manager • Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager • Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook • Install image to new Surface Pro computers (someone else will need to add them into SCCM) • Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc • Assist with any video conferencing setups r…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Interim IT Support Assistant
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 7 Oct 2018
- Work ends
- 28 Dec 2018
Who the buyer named
The buyer published a contact address on this notice.