Invitation to Tender for Temporary Call Handling Services
South Ribble Borough CouncilNorth West
What the buyer wrote
Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries. From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels. The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Invitation to Tender for Temporary Call Handling Services
- How they are buying
- Quotes from a few suppliersThe buyer approached a small number directly rather than advertising it.
- Where
- in the North West
Who the buyer named
The buyer published a contact address on this notice.