What the buyer wrote
The primary objective is to effectively collect and monitor user feedback in relation to their experiences of the IPCC investigation process. In addition, the overall aims of the study are to: - create a baseline of current user satisfaction which can be used to track the impact of future changes to operating processes - provide insight in to what drives and detracts from user satisfaction within our current process which can also inform future IPCC practice. - establish the most effective methodology/combination of methodologies to collect user feedback going forward and to identify at which point to do this along the user ‘journey’.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- IPPC Study of User Feedback
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 7 Jun 2015
- Work ends
- 31 Mar 2016
- Kind of work
- Research, evaluation and insight
Who the buyer named
Annie Krikorian was the named contact on this notice.