IT Service Desk Solution

Worcestershire County Council is seeking to procure a service desk software product. The Council requires a new/replacement IT Service Desk support system for staff to use to manage IT calls, incidents, problems, change management, inventory, resolution allocation and end user interaction. The current service is provided as part of a Commissioned Service which will no longer be available following transition back in house, from around March 2018 onwards, and therefore a replacement product needs to be procured, installed, configured and tested before this date. This Invitation to Tender invites potential providers to indicate a fixed fee proposal for the provision of a softwar…

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