What the buyer wrote
Information Technology Services (ITS) is the organisation responsible for providing IT support to students and staff at all UWE campuses. Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management. Following a review of the extent to which ITIL best practices are currently followed, ITS has identified an opportunity for increased automation. Some processes are currently manual, or there is a variety of tools used by different teams within ITS. There is little or no integration between the different tools currently…
Details
- What the buyer calls it
- IT Service Management (ITSM) Tool
- How they are buying
- The buyer did not say
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Jul 2016
- Work ends
- 31 Jul 2019
Who the buyer named
Andrew Parsons was the named contact on this notice.