What the buyer wrote
In accordance with internal procurement regulation and policy, this was a non-OJEU restricted (competitive quotation) tender for an IT Service Management (ITSM) and IT Asset Management solution where four bidders had been invited. The aims were: • Consolidate to a single system for complete visibility and standardization in ITSM • Simplify and automate operations / automate to replace manual, redundant tasks • Reduce maintenance and support costs for assets, technology, and services. • Improve efficiency and service response times/quality. • Maximize return on financial, time, and resource investments. • Define the ITSM process deployment roadmap and develop a high-level implementa…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- IT Service Management Solution
- How they are buying
- Quotes from a few suppliersThe buyer approached a small number directly rather than advertising it.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 20 Oct 2017
- Work ends
- 20 Oct 2020
- Kind of work
- Technology and digital
Who the buyer named
The buyer published a contact address on this notice.