IT Service Management Solution (RFS22-020)
What the buyer wrote
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live. After the initial period, there will two, 36 month extension options. The full Contrac…
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Awarded to
Details
- What the buyer calls it
- IT Service Management Solution (RFS22-020)
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Where
- in Yorkshire and The Humber
- Kind of work
- Technology and digital
Who the buyer named
The buyer published a contact address on this notice.