IT Service Management Tool

The British Red Cross Society "Red Cross" is a humanitarian organisation that refuses to ignore people in crisis, whoever and wherever they are. We enable vulnerable people at home and overseas to prepare for and respond to emergencies in their own communities and when the crisis is over, we help people recover and move on with their lives. Red Cross wish to establish a Contract for the delivery and implementation of an IT Service Management compliant tool that is Information Technology Information Library (ITIL V3) certified and covers the ITIL process framework. The Supplier shall specify and provide options for the deployment of the tool (e.g.: in-house deployment, SaaS etc.). The solu…

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