What the buyer wrote
The Authority is the national Police Force for railways, with over 5,400 employees based in 140 locations across England, Scotland and Wales. On a daily basis the Authority's Officers police the journeys of over six million people throughout the country. Currently the Human Resources (HR), Integrated Systems Programme (ISP) and Technology Departments within the Authority hold a contract with a third-party supplier for the provision of a service desk solution, to monitor and manage the delivery of their transactional support for the Authority's employees. The contract for the current Software as a Service (SaaS) service desk expires on 13th January 2019, and will need to be replaced by …
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Awarded to
Details
- What the buyer calls it
- IT Service Management Tool
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 25 Oct 2018
- Work ends
- 11 Nov 2021
- Kind of work
- Software development, IT support and managed services
Who the buyer named
Hannah Parfitt was the named contact on this notice.