What the buyer wrote
NGN have awarded a contract to Topdesk for the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.
Bid for this and lost? There is a short window in which the decision can be questioned.
Details
- What the buyer calls it
- IT Service Management Tool (
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Where
- in the North East, in the North West, in Yorkshire and The Humber
- Kind of work
- Technology and digital
Who the buyer named
Sharon Muirhead was the named contact on this notice.