What the buyer wrote
The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to a proactive support environment.
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Awarded to
Details
- What the buyer calls it
- IT Service Management Tool
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Work starts
- 11 Feb 2019
- Work ends
- 10 Feb 2021
- Kind of work
- Software development
Who the buyer named
The buyer published a contact address on this notice.