What the buyer wrote
Leicestershire County Council (LCC) is embarking on a tendering process to replace the existing Information Technology Service Management Tool used by ICT Services. The Council is seeking an out of the box solution, requiring minimal configuration that is delivered via SaaS. The Solution: The Council are looking for a solution that delivers an excellent experience for our customers, partners, service desk and support agents when they need to log, track and progress a service request. The system will need the potential to be scalable to other parts of the business that operate service desk functions which are not part of IT. The solution must be a commodity based product, and acces…
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Awarded to
Details
- What the buyer calls it
- IT Service Management Tool (ITSM)
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 27 Jun 2016
- Work ends
- 3 Oct 2019
- Kind of work
- IT support and managed services
Who the buyer named
Mr Ikram Mohemmed was the named contact on this notice.