IT Support & Infrastructure Contract for the National Museum of the Royal Navy
What the buyer wrote
The National Museum of the Royal Navy (NMRN) wishes to appoint a single IT support provider for 3rd line support for its existing circa 300 user base, project and infrastructure advice and to also assist in the upgrade of the existing infrastructure. The main features of the services required are: a. Phone support to both the IT Manager and IT Technician on any IT related issues. b. Email support to both the IT Manager and IT Technician on any IT related issues. c. On-site support with a next working day SLA for issues escalated by IT Manager. d. Remote support of servers and infrastructure at all sites. e. Recommendations of new technologies or different ways of working. f. Impleme…
Details
- What the buyer calls it
- IT Support & Infrastructure Contract for the National Museum of the Royal Navy
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Mar 2016
- Work ends
- 31 Mar 2019
- Kind of work
- IT support and managed services
Who the buyer named
Louise Swales was the named contact on this notice.