ITS201702 Analysis, Performance and BI in Contact Centre
Leeds City Councilservices
What the buyer wrote
The Council has procured an analytics performance marketing and business intelligence system to enable the Council to be able to assess customer contact, in real time, to improve both the customer experience and achieve cost savings for the Council by having the capability to use customer data quickly to enable both staff, the service partners and customer access to evaluate all contact points to improve and reduce contact and service delivery. This will mean that existing Customer Service Officers can be freed up to focus on more complex customer enquiries.
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Awarded to
Details
- What the buyer calls it
- ITS201702 Analysis, Performance and BI in Contact Centre
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Work starts
- 31 May 2019
- Work ends
- 31 May 2020
- Kind of work
- Software development, Data, analytics and AI
Who the buyer named
Michelle Whippey was the named contact on this notice.