What the buyer wrote
The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.
Details
- What the buyer calls it
- ITSM Upgrade for OneSource 2021 ITTH36
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Where
- in London
- Kind of work
- Software development
Who the buyer named
Perry Brooker was the named contact on this notice.