Ivanti Service Desk & ALM/LPM Support and Maintenance

The London Borough of Lambeth (LBL) is seeking a Service Provider to provide support and maintenance of our existing Service Desk software, Ivanti's Service Desk powered by LANDESK. Service providers will, therefore, have demonstrated their ability to offer day to day support for issues arising with the software within agreed timescales and additionally a proven record of ensuring that their client has access to the latest version and updates/patches available. The service provider will also be expected to show that they have experience with other public sector organisations and will be required to provide references