Lambeth Housing Management Monthly telephone surveys 2016/17
What the buyer wrote
Lambeth Housing Management is seeking consultancy to deliver an on-going programme of regularised telephone survey work, beginning on 1 April 2016 for up to 24 months. The research comprises four surveys, each of which helps us to understand our residents’ levels of satisfaction. The Estate Services and Responsive Repairs surveys are key to managing the performance of our contractors, as survey results contribute to the determination of the contractors’ performance pay. These surveys require approximately 650 interviews to be completed each month, with monthly reporting. The New Tenant satisfaction and Anti-social Behaviour (ASB) surveys provide information about services deliver…
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Details
- What the buyer calls it
- Lambeth Housing Management Monthly telephone surveys 2016/17
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Mar 2016
- Work ends
- 31 Mar 2018
Who the buyer named
Mairead Brophy was the named contact on this notice.