What the buyer wrote
The Council is seeking an organisation to provide web-chat functionality initially on its public website, but with the possibility to roll out to other areas, for example intranet, service desk and other services. The project will deliver: A secure software solution that can be used to chat with our customers online and assist them in finding the information on our web site, enabling them to self-serve in the future reducing the volume of phone and email contact to the council and thereby reducing costs to the council. An easy to use software that is accessible to administrators 24/7. The capability to securely store web chat transcripts both on internal and external storage systems. Se…
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Awarded to
Details
- What the buyer calls it
- LCCITS140020 Cross Council Web Chat System
- How they are buying
- The buyer did not say
- Type
- services
- Work starts
- 5 Apr 2015
- Work ends
- 5 Apr 2018
Who the buyer named
Gary Bristol was the named contact on this notice.