What the buyer wrote
As NS&I's operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical expertise across multiple suppliers and services, maintain incident resolution timescales, support complex end-to-end service stability, and has a support model that can scale in line with future service demands. To meet this need, the new supplier will be required to deliver a Level 2 Helpdesk service in line with agreed service levels. The supplier must operate through NS&I's ServiceNow platform, maintain BPSS cleared staff with financial records check,…
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Awarded to
Details
- What the buyer calls it
- Level 2 Helpdesk Support
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Work starts
- 11 Oct 2026
- Work ends
- 31 May 2028
- Where
- in London
- Kind of work
- IT support and managed services, Management consultancy
Who the buyer named
The buyer published a contact address on this notice.