London Borough of Lambeth Repairs Call Centre Solution Contract
What the buyer wrote
The London Borough of Lambeth is seeking to procure a strategic partner to deliver a 'Specialist Repairs Call Centre Service', including providing urgent and an out of hours service for specialist repairs, emergencies and homelessness housing support advice. The procurement process is expected to take place over the next 9-12 months and is planned to follow the competitive procedure with negotiation process. This new service will align with the Council's objectives and vision, ensuring the best customer experience possible. The contract is expected to be for an initial term of 3 years with 2 options to extend by a further year each (3 + 1 + 1). The form of contract is expected to be a bespok…
Details
- What the buyer calls it
- London Borough of Lambeth Repairs Call Centre Solution Contract
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in London
Who the buyer named
Laura Cheyne was the named contact on this notice.